AMBITION
To boost the UK’s digital skills, positioning Lloyds Banking Group as a leader in digital inclusion, closely linked to financial inclusion
Lack of digital skills cost an average household over £700 a year, with the poorest typically most impacted. It also considerably reduces the productivity and income potential of SME's and charities
wHAT WE DID
Audited Lloyds Banking Group’s current activities including 28 internal and external stakeholder interviews, connecting the dots between different functions and activities
Reviewed the best of digital inclusion from around the world, looking at the products, channels, sales, communications, education and social programmes from which Lloyds could learn or lift and drop into their brands
Ideas for Lloyds Foundation on how to encourage small and medium sized charities to leverage digital approaches and processes
OUTCOMES
More than 11 million customers now use LBG’s digital banking services with over six million using their mobile
25,000 Digital Champions have been recruited within LBG since 2016: each committed to helping at least two customers per year
A Digital Champions programme toolkit has been set up for other organisations to adopt
LBG has committed to enable face to face training of 2.5m people by 2020 as part of their Helping Britain Prosper Plan
There are now 470,000 more people with at least one Basic Digital Skill
Free face-to-face training for c.4,000 businesses and charities across the UK
In 2014, 8% of SME’s and 24% of charities were online. The 2018 survey showed that 99% are now online
There are five times as many charities and twice as many SME’s with the highest level of digital capability as there were in 2014
Take a look at: